Pablo Osorio

Work Experience

Sezzle

Remote

Product ManagerOct 9 2024 to Present

Payments and Fees Optimization

Optimized the operational structure of payments and fees to enhance efficiency
Set up alerts for system misbehavior to ensure operational integrity
Analyzed the performance of different routing strategies to maximize effectiveness

Subscriptions Management

Designed and executed A/B tests for various offers and UI layouts to improve user engagement
Integrate with various partners to offer a higher value-cost ratio for the users
Ensured control over conversion rate, retention rate, and cancellation rate to drive business growth

Snoonu

2 years, 4 months

HybridDoha, Qatar

Head of ProductOct 1 2022 to Sep 11 2024
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5
Direct Reports

Operational Excellence

Streamlined processes to enhance efficiency and reduce costs
Orchestrated data analytics initiatives to inform decision-making
Oversaw cross-functional projects, ensuring timely delivery and objective fulfillment
Optimized resource allocation to support product development and operational efficiency

Team Management

Led a high-performing team of product operations specialists
Cultivated a culture of continuous learning and development
Evaluated team performance and provided actionable feedback
Automated the process of product development to optimize delivery times to the business stakeholders

Senior Product Manager9 May 2022 to 1 Oct 2022

Technology and Tools

Pioneered the adoption of new technologies and tools to improve product operations and efficiency
Safeguarded the effective management and security of product data
Integrated product systems and platforms to streamline workflows and improve data accuracy

Product Launch and Go-to-Market Strategy

Spearheaded launch plans for new products or features
Crafted go-to-market strategies to ensure successful adoption and market penetration
Conducted market research to identify target audiences and competitive landscapes

Chazki

8 months

Remoto

Head of ProductAug 18 2021 to May 8 2022
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1
Direct Report

Fulfillment Optimization

Revamp fulfillment processes to meet B2B service-level agreements and reduce delivery times
Implement customizable routing algorithms to optimize deliveries for various business needs
Improve warehouse operations to ensure timely order picking and packing for bulk orders
Leverage software technologies to track and manage deliveries in real-time, providing visibility to B2B clients

Infrastructure and Logistics

Manage fulfillment infrastructure, including warehouses, transportation fleets and delivery networks, tailored for B2B needs
Device a financial solution to create flexible contracts for clients while maintaining a good cost per order (CPO)
Expand fulfillment capacity to accommodate large-scale B2B orders and support business growth

Rappi

1 year 10 months

HybridBogotá, Colombia

Product LeadDec 1 2020 to Aug 17 2021

Finance & Driver Performance Management System

Develop and launch a Driver Finance screen to provide drivers with transparent and easy-to-understand information about their earnings
Implement a performance system to segment drivers based on their performance and offer layered benefits to incentivize positive behavior
Create and maintain a comprehensive driver performance metrics dashboard to track key indicators and identify areas for improvement
Design and execute initiatives to improve driver performance and reduce disciplinary actions

Team Management

Lead a team of product developers and analysts responsible for driver management products
Mentor and develop team members to enhance their skills and capabilities
Foster a culture of innovation and continuous improvement

Product AnalystOct 1 2019 to Nov 30 2020

Driver Discipline and Performance Management

Develop and implement SQL-based rules to automate driver discipline processes
Create and maintain a comprehensive driver performance metrics dashboard to track key indicators and identify areas for improvement
Analyze driver data to identify trends and patterns that may impact performance

Data Governance and Analytics

Ensure the quality and integrity of driver data
Develop data governance policies and procedures to protect sensitive driver information
Leverage data analytics to identify opportunities for process improvement and make data-driven decisions

Quala

11 months

On SiteBogotá, Colombia

Market Research ConsultantOct 18 2018 to Sep 30 2019

Quantitative and Qualitative Research

Design and execute quantitative research projects, such as surveys, experiments, and data analysis
Conduct qualitative research methods, such as interviews, focus groups, and ethnographic studies
Analyze quantitative data using statistical software to identify trends, patterns, and insights
Develop discussion guides and interview protocols to elicit valuable insights from consumers

Strategic Brand Planning

Collaborate with Marketing and R&D to inform product development and launch decisions
Provide data-driven insights to optimize product launches and improve the effectiveness of commercial spots
Conduct market research to assess the potential success of new products or commercial spots

Academic Background